Product Support

Product Support

At ICY Babies, we’re committed to making your shopping experience as smooth and stress-free as parenting can be! Whether you have questions about our products, need help with an order, or want guidance on choosing the perfect item for your little one, our Product Support team is here for you. Below, you’ll find everything you need to shop with confidence, from product details to returns and more.

🛠 How Can We Help?

  • Custom Icy Babies Products: Full support available directly through our team including replacements, parts, and usage questions.
  • Branded Products: We provide support for warranty verification, troubleshooting, and can connect you with the manufacturer if needed.

📩 Submit a Support Request

To get started, please include the following in your message:

  • Your order number
  • Product name or SKU
  • Whether it’s an Icy Babies custom item or a branded product
  • Brief description of the issue
  • Photos or videos (if helpful)

Email: customercare@icybabies.com

📄 Product Manuals & Instructions

Looking for a setup guide or safety instructions? Reach out and we’ll send you a PDF or video link. We’re building a downloadable resource library for all our most-loved products – stay tuned!

🔁 Warranty & Returns

  • Icy Babies Custom Products: Covered by our 30-day satisfaction guarantee. If something’s not right, we’ll replace or refund it.
  • Warranty policies vary by manufacturer. We’ll help verify coverage and assist you in reaching the right support team if needed.

🚚 Wrong or Missing Item?

Received the wrong item, or something missing? Let us know within 7 days and we’ll correct it ASAP — at no cost to you.

📞 Need Help Right Away?

Reach us by live chat (Mon–Fri, 9am–5pm EST) or call 1-800-ICY-KIDS for urgent product-related issues.

💙 Your Satisfaction Matters

At ICY Babies, we’re more than just a store—we’re your parenting partner. We’re dedicated to providing top-notch customer service, reliable products, and a seamless shopping experience. Inspired by 2025 parenting trends, we prioritize convenience, transparency, and community, ensuring you have the tools to nurture happy, healthy kids. If you’re not satisfied, let us know, and we’ll make it right.

Last updated: March 2025